Transparent Pricing for Peace of Mind

We provide customized quotes tailored to your unique journey. Our pricing is calculated based on transport distance, required level of care, and scheduling timing, ensuring you only pay for the specific support your family needs.

Typical Service Costs

The following price ranges provide an estimate for our standard services. *Please note that final quotes are confirmed before every ride to ensure full transparency.

Local Non-Emergency

Point-to-point transportation within the East Texas area for medical and dental appointments, dialysis, or pharmacy visits.

$30 – $85 (plus mileage)

Wheelchair Transport

All of our vehicles are equipped with hydraulic lifts and professional securement for clients requiring mobility assistance.

$50 – $100 (plus milage)

Mileage Rates

Due to current fuel prices, a per-mile charge is applied in addition to the base rate for every mile traveled.

$2-$5 per mile

Long-Distance Trips

Secure and private medical travel spanning county lines or crossing the state for specialized care facilities.

Call to Request a Custom Quote

After-Hours & Weekend

Additional fees for transport scheduled between 7PM and 6AM, or on weekends and federal holidays.

Rates are charged 1.5-2x normal

Veteran's Discount

To honor all those that have served, we will waive the base rate charge to all veterans using private pay.

Let us know at booking!

Emergency Trips

Red Bus is a non-emergency medical transportation company. Thus we do not provide emergency medical transport.

If this is an emergency: Dial 911

Medicaid & VA

We do not currently accept Medicaid, Insurance, or the VA. But our staff are working hard to make this possible soon.

Not currently accepted

Free Services

Red Bus offers the following services for free to every rider:

Cold drinks onboard
Help on and off the bus
5min. of wait time

Insurance & Payment Options

Navigating medical transport costs shouldn't be a burden. We accept various payment methods including all major credit cards and private pay options. Ask our dispatcher what payment methods are available to you when you call.

Currently we only accept private pay.

We are working quick to get approved to have rides covered by Medicaid and the VA.

FAQ

What is the minimum charge for a local transport?

Our minimum local transport charge is a combination of the base rate and the miles you travel on the bus. Trips can be as low as $4, for veterans and $34 for non-veterans. This ensures our dedicated team and specialized vehicles are fully prepared to provide the highest level of care for even the shortest journeys.

Are extra stops included in the initial quote?

Standard quotes include direct travel between origin and destination. Additional stops for pharmacy pick-ups or essential errrands can be included for a modest fee, provided they are scheduled in advance.

What is your cancellation policy?

We understand that medical appointments can change. Cancellations and modifications made at least 24 hours in advance incur no charge. We can either issue you a refund, or give you a credit for your next trip with us. If you cancel your ride within 24 hours of your scheduled pickup, a small dispatch fee may apply to cover our readiness costs.

What if I am not ready when the bus arrives?

Not all of our drivers have the ability to wait, as we must respect the time of other valuable customers that need rides. Typically we drop patients off at their medical appointment location, then pick them up at a later time when required.

On occasion our drivers may be able to accommodate a request to wait depending on the circumstances.

When picking up customers, the first 5 minutes of wait time is included at no extra cost, to ensure the rider is ready to go. If a customer needs more than 5 minutes of wait time, an additional fee may be charged, or the bus may be forced to leave due to the needs of other riders. If the bus has to leave due to a long wait, there will not be a refund given and the full price of the trip will apply as if the rider took it.

Are there surcharges for weekends or holidays?

To provide reliable service 24/7-365 days a year, basic surcharges apply for after-hours, weekend, and holiday transports. These fees are always told to you at booking and transparently outlined in your initial quote.

How do I pay for my transport?

We accept all major credit cards, bank transfers, money transfer apps, and cash. For private-pay clients, payment is typically processed securely at the time of booking to ensure a friction-free day of travel.

Who can ride on the Red Bus?

Our services are available to anyone of any age or mobility limitation:

Riders under 18 must have an adult guardian or caretaker
People using a walker will be assisted by staff on and off the bus, and will securely stow their walker
Riders in wheelchairs can use the wheelchair lifts and wheelchair securing straps on all of our buses
One caretaker, friend, or family member may ride for free, but more than one may require additional fees